Support
How can we help?
Tell us what your request is about: it will go straight to the right person on our team.
Get help with the software suite
Unexpected behaviour, an error message or a result to clarify: we help you get things working normally again.
Go further
Developing a custom pipeline, integrating a new module or training your team: our services take you beyond the standard features.
Write to support
Your support plan covers every release across the suite.
- A team that knows your toolsEvery request is handled by a team member who knows the application in depth.
- Documented, traceable answersGrounded in our documentation and in the scientific publications behind each method.
- Business days, Quebec City, CanadaOur team replies Monday to Friday, 9AM to 5PM (Eastern time).
Next step
For a faster answer
These few details let us reproduce the situation and propose a solution in our first reply.
- 01The application and its versionAs the window title shows it, or the package version for Bridge.
- 02Your operating systemAnd its version.
- 03The expected result and the actual resultOne sentence each is enough.
- 04The message shown, if there is oneCopied as text, or a screenshot of the message.
- 05A data sampleThe smallest data file or session that reproduces the problem.