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Engineering on demand, from the team that builds the suite.

Whether for research, clinical practice or sport performance, the same team answers your questions, builds what is missing, and trains your people on your own workflow.

Technical support

An active support plan covers every release across the suite and puts questions in front of the people who wrote the code. Two kinds of question come up most, and both have an answer:

  • Biomechanical modellingAsk about the modelling principles embodied in the engine, the peer-reviewed sources behind each analysis technique, and how to validate modelling decisions for a specific task.
  • Data management and analysisUnderstand how the suite helps you manage movement data for the long term, shape sessions and trials into comparable analyses, and reach well-founded conclusions from them.

Questions about support

Who answers a support request?

The engineers who build the suite. There is no first-line script: the person who wrote the module reads your message, and the answer is grounded in the documentation so you can retrace it.

What does a support plan include?

Every release across the suite while the plan is active, direct answers from the engineers, and methods guidance grounded in the documentation.

Do you work with data from our capture system?

Yes. The suite reads C3D from any capture system, so support is about your data, not your hardware.

Can support help validate a modelling decision?

Yes. Answers point at the modelling principles in the engine and the peer-reviewed sources behind them, so the decision is documented rather than guessed.

Consulting

Where support finds what already exists, consulting builds what does not: custom Pipe pipelines, Bridge scripts, validated protocols, and new features that land in the suite. First contact and scoping cost nothing, and the path is the same every time:

THE PATHthree moments, start to finishMILESTONESwhat you hold at the end of each
01
One conversation, then scopingFirst contact is one exchange: you describe the need, an engineer replies. Scoping then writes the brief with you: the question, the data, the parameters that answer it.
01
Written scoping reportObjectives, risks, people and schedule, agreed before anything is built.
02
Build and validation by our expertsMoveck experts take the project, modelling or pipelines or both, then build and validate it against the published literature, on your own data.
02
Binaries and validation reportThe tool itself, with the evidence that it does what the brief asked.
03
Follow-up on the resultFollow-up measures the result. What was built is carried in the suite when it belongs there, and kept as dedicated work for you when it does not.
03
The delivered workThe measured result, and the work itself, yours to keep whichever way it is delivered.
ANYTIME
May we help you again?A second piece of work starts at the same place: one conversation, one brief. Nothing about the first has to be explained again.
The people behind BTK, Mokka, OpenMA and pyCGM2 build and support the suite today, with the team around them. Methods are grounded in the peer-reviewed literature.

Questions about consulting

Can you add a feature the suite does not have?

Yes. That is what consulting is for: scoped with you, built by the team, and carried in the suite when it belongs there, kept dedicated to you when it does not.

How do you validate a method for a specific task?

Against the published literature and your own data. Validation is part of the project, not an afterthought.

What do we receive at the end of a project?

Something the lab keeps: pipelines, scripts and report templates, and any new feature as part of the suite.

How do we start?

Write to us. First contact and scoping cost nothing.

Training

From data to movement made legible. Our training covers the whole analysis chain: structuring your data and making it reliable, choosing and configuring the right methods, then presenting the results in the way that speaks most clearly to your audience. Clinical practice, research, sport, ergonomics or industry: every session builds on your systems, your protocol and your data, so your team leaves with know-how it can apply directly and the confidence to explore further.

  • Sessions at your lab or onlineA program built around your systems, your protocol and your goals.
  • Guided tutorialsTo progress at your own pace, available any time in the documentation.
  • Conference workshopsConcrete cases to work through live, with the Moveck team.
A workshop on the clinical gait pipelineA live cycle review in Cleanse on a lab touchscreen

A workshop on the clinical gait pipeline, with a live cycle review in Cleanse.

Questions about training

Where do sessions take place?

At your lab or online, whichever fits the team.

Is training built on our own protocol?

Yes. Sessions run on your systems and your protocol, with your own data when possible.

How long does a training take?

From a half-day introduction to a multi-day program, sized to the team and the workflow.

Who is training for?

Everyone who touches the workflow, from acquisition to processing to reporting.

Bring your question to the team.